Position Description

Position:                              Teller

Reports To:                         AVP, Consumer Services Officer

FLSA Classification:          Non-Exempt

Organization Overview:

State Bank was chartered in 1999 with the vision of establishing and nurturing a community bank dedicated to assisting customers in the right way. We prioritize offering one-on-one, warm, personal attention alongside contemporary products. Our team of knowledgeable, friendly, and professional bankers is committed to serving our community, ensuring a unique style of doing business provided by the area's most experienced team of professional employees. As a subsidiary bank of Foresight Financial Group, Inc., we are deeply committed to our customers, providing banking services with a blend of yesterday's attitude and tomorrow's services.

Position Summary:

Employees of State Bank are responsible for demonstrating excellent customer service in accordance with the State Bank "Keys to Success". A Teller is responsible for handling routine financial transactions while ensuring positive interactions with customers/non-customers. Additionally, this role involves operational support for documentation and maintenance of accounts, bookkeeping, filing, and clerical work as needed, all while adhering to established policies and procedures to minimize losses.

Primary Responsibilities:

1. Teller Services

   a. Responsible for accurate balancing of cash drawer.

   b. Maintain assigned cash drawer limits at all times.

   c. Process deposits, loan payments, loose coin, cash checks, sell cashier checks, and gift cards.

   d. Assist with night drop, as needed.

   e. Look up customer information on the banking system and provide balance and account information as requested by the customer.

   f. Make copies and send faxes for customers, as necessary.

   g. Smile, make eye contact, and greet customers as they walk in the front door.

   h. Thank each customer for their business and use their name.

   i. Take responsibility for a customer’s inquiry and follow-up to ensure that an accurate response 

      was given and the customer is satisfied with the information.

   j. Have knowledge of bank products.

2. Customer Service

   a. Provide proactive and thoughtful customer service above and beyond the customer’s expectations.

   b. Handle customer questions and inquiries with expertise and professionalism.

3. General Office Duties

   a. Assist customers in the Safe Deposit Box area.

   b. Assist with special projects as needed.

   c. Assist with outside phone calls.

4. Compliance

   a. Has knowledge of current banking regulations including Bank Secrecy Act (BSA).

   b. Understand fully the Funds Availability Guidelines (Reg CC).

   c. Understand fully the Anti-Money Laundering Policy.

   d. Understands the confidential nature of the bank industry and adheres to company policies for 

        protecting customer’s private information.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

Customer Service, Teamwork, Judgment & Problem Solving, Communication, Technical Skills.

Physical Demands and Work Environment:

This position operates in a clerical office setting, utilizing standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines. Occasional lifting of 25-50 pounds may occur. Reasonable accommodations may be made for individuals with disabilities. This role requires manual dexterity and prolonged periods of sitting or standing.

Position Performance Standards:

Balance cash drawer each day in compliance with the bank teller offage standard.

Complete other responsibilities and/or reports, as assigned, accurately and by established deadline.

Meet expected sales goals per month.

Transactions are completed with the expected level of accuracy.

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals.

Qualifications:

Previous cash handling and/or customer service experience preferred.